Frequently Asked Questions
Where can I purchase SEA&SEA products?
A. SEA&SEA does not sell directly to consumers and supports authorized retailers in the United States, Caribbean, South America and other territories or worldwide through distributors. All purchases must be made through an authorized retailer and/or distributor.
To locate an authorized retailer, please use the DEALER LOCATOR link. You may also search the internet for authorized SEA&SEA internet retailers. To locate a distributor in your country, please visit SEA&SEA Japan.
Service and Maintenance FAQs:
Q. Where can I send my SEA&SEA product for service and warranty?
A. The MAINTENANCE & SERVICE link located above will have all the information, shipping labels and forms required for sending your SEA&SEA product to one of the Service Centers.
Q. Should I send my SEA&SEA product to the Service Center EAST or WEST?
A. The Service Center WEST is the primary service center. They handle most warranty claims as well as service and repairs. The Service Center EAST will service and repair SLR housings, strobes and video products. If your compact digital camera, except the DX-1G, is in need of service, it must be sent to Service Center WEST. For the latest warranty and repair information, visit the MAINTENANCE & SERVICE link.
Q. How can I purchase service parts for my SEA&SEA product?
A. Whether you are a retailer or consumer, you may contact one of the service centers to purchase service parts. Contact information for the service centers may be found on the MAINTENANCE & SERVICE page located above.
Q. What is an o-ring?
A. An O-ring is a gasket used on SEA&SEA housings to keep them waterproof. You will find O-rings sealing the buttons, ports and doors of all SEA&SEA housings. All SEA&SEA O-rings are colored blue.
Q. How do I care for my O-rings?
A. It is best to clean the door and port O-rings before each use. An overview of O-ring basic maintenance is available here. O-rings may be cleaned with fresh water and then lubricated with SEA&SEA silicone grease. It is important to use only the suggested silicone grease. Other types of grease may cause the O-ring to become gummy, attracting debris. For all other sealed O-rings, have them serviced annually by a SEA&SEA Service Center.
Q. How do I clean my cameras housing?
-
A. After
each use it is important to soak your camera housing in fresh water. This
should be done before any salt water or chlorine has had time to dry.
Be certain that your housing is sealed before you submerse it in water.
Activate all buttons and controls while soaking. DO NOT USE any other
chemicals or cleaning agents on your camera housing!
Compact Digital Camera FAQs:
Q. What is a Mega Pixel?
A. A Mega pixel is a tiny sensor that records red, blue or green light. The number of Mega pixels determines the resolution of the camera. An eight mega pixel camera will have better resolution than a five mega pixel camera.
Q. What is resolution?
A. Resolution is determined by the concentration of pixels in one area. The concentration of pixels in one area determines picture quality (sharpness). An image that has 500 pixels per inch will have better quality (be sharper) than an image that only has 100 pixels per inch.
Q. What is a Memory card?
A. Your memory card will be the equivalent to film for your digital camera. The larger the card, the more pictures you will be able to store on it. A 2GB memory card will store more pictures than a 1GB memory card. The most popular types of memory cards are SD (Smart Digital) and CF (Compact Flash) cards. The camera will specifically accept either the SD or CF style cards, but will not accommodate both styles.
Q. Why are my pictures filled with little white dots?
A. The white dots that some times appear on your pictures are called backscatter. Backscatter occurs when the cameras flash reflects of the small particles in the water. To prevent backscatter, you will need to light your subject from an angle. Lighting your subject from an angle will prevent the debris in the water reflecting straight back at you camera lens.
Q. Do I need a strobe?
A. Yes. A strobe will add the light to your picture that has been lost underwater. A strobe will bring out the natural colors of your subject creating a more vibrant picture.
Q. What strobe should I buy?
A. SEA&SEA strobes range from beginning user to professional photographer. Make your decision based on your current skill level and the level you would like to become. Buy a strobe that you or your camera does not plan to grow out of.
Q. What is a Fiber Optic Cable (F.O.C.)?
A. A fiber optic cable transfers light from your camera to your strobe. Picture it as a garden hose for light. The cable transfers light from your cameras flash to your external strobes light sensor. The strobes light sensor tells the strobe to flash.
Q. What is a Sea Arm?
A. SEA&SEA has created a tray and arm to support your strobe called the SEA ARM LIGHT (#20503) and it is designed to be used with most compact digital cameras. The tray will attach to the tripod mount on your cameras housing using a tripod screw. The SEA ARM will then attach to the camera tray at one end. The other end of the arm will then attach to your strobe. The SEA ARM can be maneuvered in any position necessary. The SEA ARM VII (#22104) works the same way as the SEA ARM LIGHT. The SEA ARM VII is a larger, stronger arm that includes extra attachments to change the length of the arm. The SEA ARM VII also includes an attachment for DSLR housings.
Q. What is a Strobe Mask Set?
A. The Strobe Mask Set includes Velcro material and grommet. The Strobe Mask Set allows you to attach the fiber optic cable to most camera housings. The Strobe Mask Set will also mask off any light from your cameras flash, preventing the chance of backscatter.
Q. Do I need a color filter for my compact digital camera?
A. Color filters are no longer necessary to use. With the proper camera settings and after market photo software, the image color can be corrected and manipulated with ease.
Q. What is a Desiccant pack?
A. A Desiccant pack absorbs moisture. Desiccant packs are a very useful item to have for any camera housing. Whether you are diving in a mild climate or the tropics, desiccant packs absorb unwanted moisture in your cameras housing.
DX-860G FAQs:
Q. What size memory card will the DX-860G use?
A. The DX-860G will use up to a 2GB memory card. We suggest using a quality brand card such as Sandisk or Lexar.
Q. What battery is used for the DX-860G?
A. The DX-860G uses a LI-ION battery (NP-40). Spare or replacement batteries (Part # SS-54103) may be purchased from SEA&SEA authorized retailers.
Q. What features and accessories are available on the DX-860G?
A. Please visit the DX-860G Tutorial located HERE.
Q. What is the depth rating of the DX-860G?
A. The DX-860G can be used to depths of 45m/150ft.
DX-1G FAQs:
Q. What size memory card will the DX-1G use?
A. The DX-1G is compatible with SD and SDHC memory cards up to 4GB. We suggest using a quality brand card such as Sandisk or Lexar.
Q. What features and accessories are available on the DX-1G?
A. Please visit the DX-1G Tutorial located HERE.
Q. What battery is used for the DX-1G?
A. The DX-1G uses a LI-ION battery (DB-60). Spare or replacement batteries (Part #SS-1G BATTERY) may be purchased from SEA&SEA authorized retailers.
Q. What is the depth rating of the DX-1G?
A. The DX-1G can be used to depths of 55m/180ft.
Digital SLR FAQs:
Q. What is a DSLR?
A. A DSLR is a Digital Single Lens Reflex camera. DSLR cameras have interchangeable lenses. Most have larger sensors than compact digital cameras. Pictures can be taken without shutter lag.
Q. Which DSLR cameras do you have housings for?
A. SEA&SEA makes DSLR housings for both Canon and Nikon cameras. SEA&SEA is continually creating housings for the latest camera available.
Q. What is included with my housing?
A. When you purchase a SEA&SEA camera housing it will include the housing body with all camera controls needed, handles with bracket shoes and a body cap to keep out debris during storage.
Q. Which port do I need?
A. Before choosing a port for your housing you must know what lens you plan on using. Visit the DSLR System Charts for a list of suggested ports and lenses.
Q. What is a zoom gear?
A. A zoom gear will mount to a zoom lens, for example an 18-55mm lens. This gear will allow you to zoom from 18mm to 55mm with a control knob on the housing. The zoom gear is not a permanent attachment to your lens. The gear may be removed or attached to your lens by simply sliding it on or off.
Q. Do I need two strobes?
A. It is not required to use two strobes however; using two strobes may greatly improve your pictures. Using two strobes (dual strobes) will help eliminate dark shadows and give your images a more even feel and look.
Q. What is a TTL converter?
A. A TTL converter transfers exposure and image information from your digital SLR camera to the strobe. The TTL converter tells the strobe how much light the camera needs to properly expose an image. The TTL converter automatically adjusts to the proper lighting for you. Without a TTL converter you will have to adjust your strobes manually.
Q. Do I need to use a TTL converter?
A. It is not required to use the TTL converter, but it is highly recommended. All SEA&SEA housings have a designated bulkhead for shooting your strobes manually. If you decide to let the camera adjust the lighting from your strobes automatically, you will then need to use a TTL converter.
Q. Which TTL converter should I buy?
A. SEA&SEA currently has four models of TTL converters, 2 for Nikon and 2 for Canon. The current 50112 Nikon converter and 50114 Canon converters can be used with any SEA&SEA strobe combination except the new YS-250Pro. The YS-250Pro converters are products 50115 for Nikon and 50116 for Canon and may only be used with the YS-250Pro strobe. SEA&SEA's TTL converters are designed, engineered and manufactured to function with SEA&SEA brand housings and strobes only. Any use of products from other origins will void the warranty of the TTL converter.
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